Jamie Thomson helps homeowners in Surrey and West Sussex avoid the stress and uncertainty of renovation nightmares by delivering a professionally managed, team-based service where the experience matters as much as the result.
About Jamie
Jamie serves as Founder and Director at Thomson Properties, a kitchen and bathroom refurbishment specialist based in Surrey and West Sussex. He leads a small team of craftsmen dedicated to delivering hotel-quality installations with zero compromise on service.
With 20+ years in the field, Jamie has overseen 1000+ full kitchen and bathroom refurbishments since establishing the company in 2005. His work spans everything from straightforward installations to complex structural alterations, earning Thomson Properties a perfect 10/10 rating on Checkatrade across 360 reviews.
Outside work, Jamie is guided by strong values around family, service and responsibility.
He is a devoted husband and father to two daughters, and an active part of the close-knit community of men belonging to the F3 movement, where personal growth, mutual support and accountability matter.
Giving back matters to him, and he supports several charities close to his heart, including local children’s hospice Chestnut Tree House, ZANE, a Zimbabwe emergency fund, and the Old Legs Tour, a cycling fundraiser for Zimbabwean pensioners.
Questions about your project? He’s always happy to chat.
Qualifications & Credentials
Industry Memberships:
- City and Guilds Certified Plumber
- Member of The Guild of Master Craftsmen
- Checkatrade Verified Trader–Member since November 2009
- Associate of the Chartered Institute of Plumbing & Heating Engineers
Recognition:
- Best of Houzz Service Award (3×)
- 10/10 Checkatrade rating maintained over 15+ years
- 500+ five-star customer reviews across multiple online platforms
- Checkatrade Trusted Trader status
- Sussex Business Award Winner of Best Customer Service, 2021
- Corporate Live Wire South England Prestige Awards Winner, 2021/22
- Business Champion Awards Finalist, 2022
Notable Experience & Origin Story:
- Founded Thomson Properties in 2005 after recognising a significant gap in customer service quality within the building trade
- Family-run business serving Surrey and West Sussex
- Successfully completed complex structural projects including installation of RSJ’s (reinforced steel joists) and full kitchen / bathroom creations in spaces with no existing plumbing
More About Jamie Thomson
Jamie founded Thomson Properties in 2005 from a strong belief that homeowners deserved better than the building trade’s typical standard. What started as a one-person operation challenging the industry status quo has grown into a sought-after family-run company with a 20-year track record.
The client list spans Surrey and West Sussex, with regular work in Cranleigh, Guildford, Godalming, Horsham, and Billingshurst. From young families upgrading their first bathroom to established homeowners commissioning their fourth project with the team, Thomson Properties attracts clients who value craftsmanship and integrity over rock-bottom pricing.
That commitment to repeat business tells its own story. One client that comes to mind hired Thomson Properties for a bathroom in 2022, a full kitchen in 2023, and an ensuite in 2026 – describing them as the only contractors they trust. Another remarked on-line : “You could give him your house key and not waste a moment’s thought about it.”
The Thomson Properties approach centres on a simple principle: the renovation experience matters as much as the finished project? Jamie often quotes Simon Sinek’s “Start with Why” but adds his own twist – “Start with WHO”. By building the right team first, quality and integrity naturally flow to every client.
The company’s Customer Charter addresses the fears most homeowners bring to renovation projects. Worried about budget overruns? Thomson Properties promises the estimate you receive is accurate, with no hidden costs. Anxious about tradespeople in your home? The team maintains a daily tidy-up commitment, truly respecting your home.
Jamie’s attention to detail borders on obsessive. Clients consistently describe his work as “perfect,” “faultless,” and “on a whole new level.” One Guildford homeowner converting a study into a full bathroom praised both the problem-solving and the finished result, noting the space now looks like it belongs in a luxury hotel.
The three Houzz Service Awards aren’t the only accolades. A particular highlight was being named the Winner of the Best Customer Service Award at the 2021 Sussex Business Awards, a testament to the team’s unwavering commitment to the customer experience.
Thomson Properties maintains Checkatrade’s perfect 10/10 rating across hundreds of reviews. This is a milestone very few contractors sustain over nearly 20 years.
That consistency reflects both technical skill and the character-driven hiring philosophy Jamie champions.
The personal side reveals a man whose values drive his business decisions. Jamie simply loves what he does. Clients note he visits job sites, discusses progress openly, and emails immediately about any scope changes – transparency in real time rather than uncomfortable conversations after the fact.
His mission remains unchanged from 2005: to be “the most respected, trusted and sought after bathroom and kitchen fitting company in the area.”
Based on client loyalty and their outstanding reputation, he’s well on his way.
