We only collect the information we need to plan, quote for and carry out your kitchen or bathroom project, and we don’t sell it. This notice explains what we hold, why, and the choices you have.
Thomson Properties is the trading name of Thomson Plumbing and Heating Ltd, a company registered in England (number 07824497). We are the “data controller” for the personal information described here, which means we decide how it is used and are responsible for looking after it.
We are registered with the Information Commissioner’s Office (ICO), registration number ZC275695.
Email: info@thomson-properties.com
Phone: 01483 272440
Post: Thomson Properties, Station View House, 41 Brunswick Road, Shoreham-by-Sea, West Sussex, BN43 5WA (our registered office)
Most of what we hold comes directly from you, when you get in touch, book an estimate visit or go ahead with a project.
Contact and project details: your name, address, email and phone number, what you’d like done, your estimate, signed Charter and any extra work you agree.
Photos and videos of the room we’re working on: taken so we can price accurately and track progress.
Payment records: deposits, invoices and payments. We don’t hold your card details.
Feedback: how you heard about us, and any survey answers or reviews you give us.
VAT relief information: only if you claim VAT relief on the grounds of disability. This may include health details, which we use only for the HMRC declaration.
We may also receive your details from a partner who has passed on your enquiry with your agreement, such as a lead-generation service or a kitchen or bathroom showroom.
The law asks us to have a clear reason (a “lawful basis”) for each way we use your information. Ours are set out below.
| What we use it for | Our reason |
|---|---|
| Replying to your enquiry and arranging an estimate visit | Steps you’ve asked for before a contract |
| Quoting for, carrying out and invoicing your project, and any aftercare | Our contract with you |
| Keeping financial records and VAT relief declarations | Legal obligation (and your explicit consent for any health details) |
| Asking for feedback or a review | Our legitimate interest in improving our service |
| Marketing emails and publishing photos | See the next section |
Marketing emails. If you’ve had work done with us or downloaded our brochure, we may occasionally email you with news, tips or offers about our services. You can opt out at any time: our emails normally include an easy way to unsubscribe, or you can simply reply or call us. We don’t share your details with other companies for their marketing.
Photos of your home. We’re proud of our work and like to share it, so we may post photos or videos of your finished kitchen or bathroom on our website or social media. We do our best not to show anything that identifies your home, such as the house number or street. If you’d rather we didn’t, just ask, and we’ll remove any post at any time if you change your mind.
We only share what each person or company needs to do their part, and we don’t sell your information.
People working on your project: our fitters, electricians and, where needed, builders or structural engineers.
Suppliers and waste services: for example, deliveries to your address or skip hire.
The partner who referred you, if your enquiry came through one, so we can keep them updated on your enquiry.
Businesses that help us run things: our accountants and the software we use for accounts, banking, email, file storage, e-signatures and online forms. They may only use your information on our instructions.
Authorities such as HMRC, where the law requires it.
Outside the UK. Some of our software providers store data outside the UK, mainly in the United States, and our directors may sometimes access our systems while abroad. Where your information leaves the UK, we use safeguards the UK recognises, such as UK adequacy regulations or ICO-approved contract terms.
We keep your information only for as long as we need it. Customer records and invoices are kept for six years, as tax law requires. Enquiries that don’t go ahead, marketing contacts and published photos are kept until they’re no longer needed or you ask us to remove them. After that, we delete or securely destroy it.
To keep your information safe, access is limited to the people who need it, our systems are password-protected with two-step verification where available, and paper records are stored securely in our office.
Our website uses cookies needed for it to work properly. We also use Google Analytics cookies to understand how visitors use our website and measure enquiries.
You can ask us to do any of the following, free of charge. We’ll reply within one month.
See a copy of the information we hold about you.
Correct anything that’s wrong or out of date.
Ask us to delete it, unless we must keep it (for example, invoices for tax).
Limit or object to how we use it, including opting out of marketing at any time.
Withdraw any consent you’ve given.
Receive information you gave us in a format you can pass to someone else.
To make a request, simply contact us using the details in “Who we are”. We may need to check your identity first.
If you have a concern about how we’ve handled your information, please tell us first. We’d much rather put it right. Email info@thomson-properties.com with “Data protection complaint” in the subject line, or call us on 01483 272440. We’ll acknowledge your complaint within 30 days, look into it properly, keep you updated and let you know the outcome.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: visit ico.org.uk or call 0303 123 1113.
We review this notice regularly and will update it if the way we use your information changes. The latest version is on our website.
Last updated: November 2026
