About Us 2022-07-07T11:30:44+00:00

Who We Are

Established in 2005, we are a small, distinctive, award-winning company specialising in kitchen and bathroom refurbishment across Surrey and West Sussex.

Over nearly 20 years we have helped countless homeowners realise their property’s potential with new kitchens, bathrooms or complete refurbishments and it has always been our aim to exceed customer expectations. We take tremendous pride in our work as well as our reputation ensuring most of our projects come via personal recommendation. For many years we have felt there is a shortage of companies offering anything beyond a certain level of service within the refurbishment sector, and we are seeking to fill this niche by being a distinctive company that doesn’t just reach this common level of service, but goes well beyond it to surpass your expectations, and our fantastic team of skilled, reliable and polite tradesmen is eager to do just that!

Our consistent track record on Houzz, Google and Checkatrade demonstrates that we are trusted by hundreds of happy customers, and we are extremely proud to have earned several awards for outstanding customer service in 2019, 2021 and 2022. 

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Peace of Mind

We are members of the Guild of Master Craftsmen and are registered with the Chartered Institute of Plumbing and Heating Engineers.

We are fully insured and all workmanship on new installations is guaranteed for three years.

We are also members of the Installsure insurance backed guarantee scheme which means that you can, for a nominal administration fee, upgrade your guarantee with us to an insurance backed guarantee with Installsure.

What you can expect from us

We want to help you make an informed decision in appointing the best team for the job, and most importantly, the one that’s right for you and your home. With this in mind, and from our experience, we find that people tend to worry about the same issues…

Our Commitment to You

  • We will do our very best to exceed your expectations – our goal is to give you an enjoyable experience with us
  • You will receive the highest level of customer service from our courteous and professional staff
  • You will not find our services to be the cheapest on the market, however, you will always get the best quality and highest value from us
  • We understand that you have invited us into your private space, therefore we will treat your home with the utmost respect
  • We will communicate regularly to keep you updated with your project’s progress
  • We will strive to stay within the agreed timelines and schedules
  • We have no hidden fees
  • We will guarantee all our labour on new installations for three years*

*see our terms and conditions for full details

Making a Difference

We find that customers often worry about having a negative experience with companies in our trade and on one of our projects, we witnessed first-hand how an elderly gentleman and his visually impaired wife had been mistreated by a rogue plumber. We came away from their home feeling challenged to help people in similar situations. As a result, our team has created a fund to which we make a small set donation for every kitchen and bathroom that we install. If you know of someone who you think would be a worthy recipient, please contact us as we’d love to consider using this fund, our skill or our contacts to help them. This experience has also driven our commitment to ensuring exceptional customer service is at the heart of everything we do.

We believe in doing our bit to make a difference in our community and we love to use what we have gained to help or support others both locally and beyond. We are currently supporting two charities that are close to our hearts, ZANE (Zimbabwe A National Emergency) and Chestnut Tree House (children’s hospice care in West Sussex). On occasion, we may ask customers to make a small donation (at their discretion) in lieu of payment for minor or extra works. The following links can be used when doing so:

https://www.zane-zimbabweanationalemergency.com/donate/

or 

https://chestnuttreehouse.securecollections.net/

We look forward to hearing from you.

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Jamie Thomson
For and on behalf of Thomson Properties

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