Who We Are
Thomson Properties has evolved from our plumbing company “Thomson Plumbing and Heating Limited” which was established in 2005. We are a distinctive, family run company with a fantastic team of highly skilled, polite and conscientious tradesmen. Over the years we have developed a reputation that ensures most of our work comes via personal recommendation. For many years we have felt there is a huge shortage of companies that are able to offer anything beyond a certain level of service within the refurbishment sector. Our aim is to fill this niche by being a company that doesn’t just reach this common level of service, but goes well beyond it and exceeds customers’ expectations, earning us an award for outstanding customer service in 2019. We take tremendous pride in our work as well as our reputation and take great pleasure in going the “extra mile” for our customers. We feel that this is clearly reflected in our customer feedback, which we invite you to view at www.Checkatrade.com and www.Houzz.co.uk .
Over the last 15 years we have helped countless homeowners realise their property’s potential with new kitchens, bathrooms, complete refurbishments and much more. In doing so we’ve also built some very valuable relationships with well-known suppliers, merchants and reputable specialist trades and can pass on some of the best rates for materials, services and products in the industry to our clients.
What You Need to Know
We are members of the Guild of Master Craftsmen and are registered with the Chartered Institute of Plumbing and Heating Engineers. We are fully insured and all workmanship on new installations is guaranteed for three years. We are also members of the GGFi Ltd insurance backed guarantee scheme which means that our customers can, for a nominal administration fee, upgrade their guarantee with us to an insurance backed guarantee with GGFi Ltd.
How We Work
We understand that undertaking a large project on your home can be a very exciting time, but one that can also be filled with worries. In most cases, it is one of the largest investments you are likely to make aside from buying a property, so you want to make sure you get it right.
With this in mind, people tend to worry about the same issues…
Our Commitment to You
- You will receive a high quality, polite and courteous service from all of our staff
- We will treat your home with the utmost respect
- We will communicate regularly to keep you updated with your project’s progress
- You will not find our services to be the cheapest on the market, however, you will always get the best quality and highest value from us
- We have no hidden fees
- We will strive to stay within the timelines and schedules agreed
- We will do our very best to exceed your expectations
At any one time, we undertake to support and give a percentage of our profits to at least one charitable organisation or trust. Our current charities of choice are ZANE (Zimbabwe A National Emergency) and Chestnut Tree House (children’s hospice care in West Sussex). On occasion, we ask customers to make a small donation (at their discretion) in lieu of payment for minor or extra works. The following links can be used when doing so: https://www.zane-zimbabweanationalemergency.com/donate.asp or https://chestnuttreehouse.securecollections.net/
On one of our jobs we witnessed first-hand how an elderly gentleman, together with his visually impaired wife, had been mistreated by a rogue plumber. We came away from there feeling challenged to come up with a more effective way to help people in their situation. As a team, we have created a fund to which we make a small set donation for every kitchen and bathroom that we install. If you know of someone who you think would be a worthy recipient, please let us know as we’d love to see if we could use this fund, our skill, or our contacts to help them.
We look forward to hearing from you.
For and on behalf of Thomson Properties