1. Request an estimate

Please contact us by phone, email or complete our website form. We’ll then agree on a convenient day with a two-hour arrival window.

2. Visit

We will visit and discuss your requirements, and within three working days you’ll receive a detailed written estimate via email.

3. Booking

If you decide you would like to proceed with us, please let us know as soon as possible, and we will then send you our Charter which explains our terms in further detail. We will book your start date once this is signed and returned, along with your £750 booking deposit.
Please keep in mind that our lead time may change up to this point as new work comes in.

4. Your project begins

Shortly before your project starts, we will email you some handy tips in preparation of the work, as well as some information about the fitter assigned to your project.
Unless otherwise communicated, we will arrive daily between 8:00 and 8:30am.
If we are arranging for a skip on your behalf, we normally aim to have this delivered between 7am – 8am on the first day.

5. Interim payments

These invoices are usually sent weekly and are estimated to cover labour, standard installation materials and recycling centre fees.

6. FINAL INVOICE

Once your project is complete, we will send you a final invoice.

7. Labour guarantee and certification

A 3-year labour guarantee will commence once the final invoice is paid on time and in full. All paperwork (i.e. electrical certificates etc) will then be passed on.

Want to know more about any stage? Our Knowledge Centre answers the questions this timeline tends to raise – like how your home is kept clean and protected while we work, what good day-to-day communication should look like, and exactly what your 3-year guarantee does and doesn’t cover.