What Makes Us Unique?
At Thomson Properties, we’ve seen others adopt elements of our service and branding over the years – and we take this as a compliment. But there’s one thing that can’t be copied: our culture.
It’s our culture that shapes who we are and how we work. It defines our standards, drives our behaviour, and ultimately sets us apart.
Here are a few principles woven into the fabric of everything we do:
- A genuine love for going the extra mile
- Pride in every detail – even the ones you don’t see
- Being radically transparent – answering the hard questions openly, and putting the customer’s best interests ahead of what’s easiest for us
- Challenging what’s “normal” and believing in unlimited possibilities
- A relentless aim not just to satisfy, but to truly amaze
This is what makes Thomson Properties more than just a kitchen and bathroom fitting company – it’s what makes us unique.
And if you’d like to see that transparency for yourself rather than simply take our word for it, you’re welcome to. It’s why we built our Knowledge Centre: an honest, jargon-free library of answers to the questions homeowners actually ask us – including the ones many companies would rather avoid, like what a project really costs and what can go wrong, and how we put it right. We’d far rather you felt completely informed before you ever commit to us. That, to us, is what radical transparency looks like in practice.
Who We Are
Established in 2005, we are a small, distinctive, award-winning company specialising in kitchen and bathroom refurbishment across Surrey and West Sussex.
Prior to starting Thomson Properties, we had felt that there was a huge shortage of building companies offering anything beyond a certain level of service. Everything we now do is about challenging this status quo. Yes, we are passionate about fitting beautiful kitchens and bathrooms, however, we are just as passionate about how we do it and about the customer journey along the way.
Our consistent track record on Houzz, Google and Checkatrade demonstrates that we are trusted by hundreds of happy customers, and we are extremely proud to have earned several awards for outstanding customer service.
Peace of Mind
We are members of the Guild of Master Craftsmen and are registered with the Chartered Institute of Plumbing and Heating Engineers.
We are fully insured and all workmanship on new installations is guaranteed for three years.*
You may also upgrade your guarantee with us to an insurance-backed guarantee, for a nominal administration fee.
Our fitters are DBS checked.
*see our Charter for full details
What you can expect from us
We want to help you make an informed decision in appointing the best team for the job, and most importantly, the one that’s right for you and your home. With this in mind, and from our experience, we find that people tend to worry about the same issues…
Our Commitment to You
- We will do our very best to exceed your expectations – our goal is to give you an enjoyable experience with us.
- You will receive the highest level of customer service from our courteous and professional staff.
- You will not find our services to be the cheapest on the market, however, you will always get the best quality and highest value from us.
- We understand that you have invited us into your private space, therefore we will treat your home with the utmost respect.
- We will communicate regularly to keep you updated with your project’s progress.
- We will strive to stay within the agreed timelines and schedules.
- We have no hidden fees.
- We will guarantee all our labour on new installations for three years*.
*see our Charter for full details
People before Projects
(Because how people are treated matters)
Inviting someone into your home to carry out a kitchen or bathroom renovation is a big decision.
It isn’t just about choosing tiles, taps or finishes. It’s about trusting someone with your home, your time, your routine and, ultimately, your peace of mind.
Most people begin a renovation hoping for a beautiful finished space, but they also want something equally important: to feel listened to, respected and looked after throughout the journey.
Sadly, many homeowners worry about being let down by tradespeople who don’t communicate, don’t take care, or don’t deliver what they promised. Those concerns are understandable, and they’re exactly why we believe doing things the right way matters.
We were reminded of this during one project where we met an elderly gentleman and his visually impaired wife who had been badly let down by a previous contractor. The experience had left them feeling stressed, vulnerable and unsure who they could trust.
It was one of those moments that stays with you.
It reinforced something we’ve always believed: our work is about far more than fitting kitchens and bathrooms. We’re privileged to work in people’s homes, and the way they’re treated throughout that experience matters just as much as the finished result.
Clear communication. Keeping our promises. Respecting someone’s home. Doing the right thing, even when nobody is watching.
These are the things that build trust.
It also prompted us to ask an important question:
Could our business make a positive difference beyond the projects we complete?
That question led us to create our Making a Difference Fund.
The fund was inspired by the people we’ve met over the years whose trust had been broken by poor workmanship, dishonesty or being badly let down by previous contractors. It enables us to offer practical help to people who find themselves in similar situations. Sometimes that may be financial support, sometimes practical assistance, and sometimes simply connecting someone with trusted professionals who can help put things right.
If you know someone who has been left in a difficult position after being let down by a tradesperson, we’d love to hear their story. While we can’t promise to help every case, we’ll always take the time to listen and do our very best to make a positive difference wherever we can.
Supporting people extends beyond our own fund. We are also proud to support several charities whose work reflects the values that matter most to us. From time to time, when we carry out small additional works for customers, we may invite them—entirely at their discretion—to make a donation directly to one of these charities instead of paying us.
The organisations we currently support include:
- ZANE – Supporting vulnerable people in Zimbabwe https://www.zane-zimbabweanationalemergency.com/donate/
- Chestnut Tree House – Providing hospice care for children and families across Sussex https://www.chestnut-tree-house.org.uk/
- The Old Legs Tour – Raising funds and awareness for vulnerable elderly Zimbabweans https://oldlegstour.wordpress.com
- Beyond F3 – Supporting local people and community initiatives, please enquire for more details
Everything we do is guided by a simple belief:
“Making a difference isn’t measured by the donations we make, but by the way we treat people every single day.”
That means every customer, every colleague and every person we have the privilege of serving.
Every customer who chooses Thomson Properties helps us continue supporting people who have been left in difficult circumstances after being let down by a tradesperson. Thank you for placing your trust in us and for helping us make a positive difference.
Jamie Thomson
For and on behalf of Thomson Properties
