Complaints Policy
We always endeavour to provide the best service to our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event that there is anything you are not completely satisfied with, please phone our office as soon as you can in order that we can rectify any problems as soon as possible.
Our Procedure
If we are unable to rectify the situation to your satisfaction, please follow the procedure below.
Please state your complaint in writing and clearly mark it “Complaint”. Then send it to us either via our email or by post. Details can be found on our “Contact Us” page. Please request a proof of postage receipt if posting.
We aim to respond within three working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.